Support Tickets

The ticket system lets members open support threads from a panel, fill custom forms, and receive transcripts when tickets close.

How tickets work

1. You publish a ticket panel (button or command) in a support channel.
2. A member clicks and answers your questions.
3. Ram Bot creates a private channel or thread for staff.
4. Staff assist, then close the ticket — a transcript can be saved.

Dashboard configuration

• Plugins → Tickets — enable the module.
• Ticket settings — category, naming, staff roles, forms.
• Publish a panel in Discord with /tickets createmsg.

Transcripts

Closed tickets can generate HTML or text transcripts. Share links only with staff — they may contain private user data.